| Step | Ready for Delivery | Remarks |
| Products Without Graphic Printing | Within 1-2 Working Days | Fast shipping from warehouses in the US, Europe. |
| Products With Graphic Printing | Within 2-3 Working Days | The designed Graphic templates will be checked by Frameplus Designers within 24hrs |
| Customized Exhibition Stand | Within 3-5 Working Days after Graphic Templates Confirmed | We firmly suggest you prepare the printing graphic templates well before ordering online. We have graphic designing templates after each product at PRODUCT DETAILS. |
PRODUCTION LEAD TIME
DELIVERY TIME
If you require priority fast delivery, please contact customer service before placing your order online.
DELIVERED METHOD
Based on different destination, the carriers may different every time. The may carriers we work with are
- FEDEX (3-5 working days)
- UPS (2-5 working days)
- DHL (3-5 working days)
If you did not receive the parcels within the scheduled delivery time, please contact the local carrier or contact our customer service team.
RETURNS
Professional logistics service to save time and money
Returns: Defective Goods
In the event of a defective or manufacturing defect in your item, please contact us within 15 days of purchase to request a refund or exchange. We will cover the costs of returning the defective item and sending a replacement.
Returns: Order Cancellation
If you have already received the goods, we do not support order cancellation.
If you have not yet received the goods and decide to cancel your order, you should return the goods to us at your own expense within 5 days of cancellation. We will refund the amount for eligible cancellations. However, some customized products and products discussed in advance will not be fully refundable.
If the loss of value is due to your unnecessary handling or damage to the goods before we receive them, we may deduct the corresponding loss amount from the refund. We will complete the refund within 14 days of receiving your returned goods.
If you have cancelled your order, you must return the goods to us within 14 calendar days of cancellation. You are responsible for returning the goods and must bear the return shipping costs. All returned goods must be sealed, unused, and in their original packaging. Opened, used, or damaged goods are not eligible for refunds. Please note: Returns may incur a restocking fee of up to 30% of the item's value, excluding shipping costs.
If you choose to return an item, we will not be responsible for any damage or loss that occurs during transit. We reserve the right to charge you a fee or refuse a refund if the item is lost or damaged during return.
Returns: Customized/Personalized Items
Items customized, modified, or personalized using your provided designs are not eligible for return or exchange unless there is a manufacturing defect that is discovered by the recipient within 24 hours of receipt. Please contact us if you need assistance confirming size, specifications, or shipping methods before placing your order.
