frameplus 1000mm/3.3ft seg folding lightbox counter

The standard turnaround time is 3-5 working days after artwork approval, plus shipping time.

without graphics, be ready for shipping within 1-2 working days;
with graphics, be ready for shipping in 2-3 working days; [The designed Graphic templates will be checked by Frameplus Designers within 24hrs];
The customized products or solutions, shall be ready in 3-5 working days after graphic templates confirmed;

If you have a last-minute order, make sure to tell us right away by indicating your preferred in-hand date while uploading the artwork or by writing an email to us.
We firmly suggest you prepare the printing graphic templates well before ordering online.

We are expanding the warehouse and production facilities to offer more fast service. Thus we have US, DE and CN factories and warehouse.
They are mainly serving the local or nearest market and reseller customers.

We send the parcels through UPS or FedEx to places around the world.
The time scale is about 3-5 working days to US, 6-7 working days to European countries.

After your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
If you did not receive the parcels within the scheduled delivery time, please contact the local carrier or contact our customer service team.

While we do our best to meet your timeline, please note that specific delivery dates cannot be guaranteed, as we rely on third-party carriers.
We'll ship your order according to your requested timeframe, but UPS/FedEx controls the final delivery, which can sometimes lead to delays beyond our control.

Returns: Defective Goods

In the event of a defective or manufacturing defect in your item, please contact us within 15 days of purchase to request a refund or exchange. We will cover the costs of returning the defective item and sending a replacement.

Returns: Order Cancellation

If you have already received the goods, we do not support order cancellation.

If you have not yet received the goods and decide to cancel your order, you should return the goods to us at your own expense within 5 days of cancellation. We will refund the amount for eligible cancellations. However, some customized products and products discussed in advance will not be fully refundable.

If the loss of value is due to your unnecessary handling or damage to the goods before we receive them, we may deduct the corresponding loss amount from the refund. We will complete the refund within 14 days of receiving your returned goods.

If you have cancelled your order, you must return the goods to us within 14 calendar days of cancellation. You are responsible for returning the goods and must bear the return shipping costs. All returned goods must be sealed, unused, and in their original packaging. Opened, used, or damaged goods are not eligible for refunds. Please note: Returns may incur a restocking fee of up to 30% of the item's value, excluding shipping costs.

If you choose to return an item, we will not be responsible for any damage or loss that occurs during transit. We reserve the right to charge you a fee or refuse a refund if the item is lost or damaged during return.

Returns: Customized/Personalized Items

Items customized, modified, or personalized using your provided designs are not eligible for return or exchange unless there is a manufacturing defect that is discovered by the recipient within 24 hours of receipt. Please contact us if you need assistance confirming size, specifications, or shipping methods before placing your order.